FENDER MUSICAL INSTRUMENTS CORPORATION

STORE POLICY

We Are Here to Help!

 

We're committed to providing our customers with a world-class online shopping experience. You can find information regarding store policies and services below. To contact us directly, feel free to call toll-free or email us and we’ll be glad to help.



(61) 2 8198 1300 (option 2) [email protected]

 

Australian Consumer Guarantees

 

If you are a consumer in Australia you have statutory rights, including under the Australian Consumer Law. These rights are in addition to, and not limited by, our store policies, including those set out below. If a consumer guarantee under the Australian Consumer Law is not met, for example if a product is not of acceptable quality, then you may be eligible for a refund, exchange, repair, or to be compensated for loss. If the issue with the product is a minor one, we may choose to offer you a free repair of the product. If the issue is a major failure to comply with a consumer guarantee, you are entitled to elect to receive a repair, refund, or replacement product.

Further information about the consumer guarantees is available here.

Satisfaction Guaranteed

 

If you’re not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it with another product within 30 days of receipt (excluding harmonicas and Ear Plugs). Depending on product availability, items may be exchanged for another item of equal value.

Returns & Exchanges

 
WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO RETURN IT?
 

A damaged or defective product may be returned or exchanged for the same or a like product. Fender will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the reasonable discretion of Fender and require a Return Authorization (RA) number to receive a shipping label. The damage should be reported within 48 hours of receipt.

 
WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?
 

If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product (excluding harmonicas and Ear Plugs).

Fender will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Fender will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.

All returned items for change of mind must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.

Returns Procedure

 
HOW DO I MAKE A RETURN UNDER FENDER'S POLICIES?
 

All returns under our store policies require prior authorization from Fender and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you. To make a return under our policy:

  1. Contact the Fender Gear Advisors team at (61) 2 8198 1300 and select option 2 or email us at [email protected] to obtain an RA number and a prepaid return shipping label.
    1. If calling, please have your order number ready, as well as the name on the credit card used in the transaction.
    2. If emailing, please include your order number as well as the name on the credit card used in the transaction in your email.
  2. After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.
  3. Drop off the package at any TNT-FedEx shipping location or schedule TNT-FedEx to pick up directly. Send returns to:
Fender Music Australia Pty Ltd
Fender Online Returns
C/o DB Schenker
1 Aviation Road
Len Waters Estate NSW 2171

Fender will endeavor to process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.

Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.

 
CHANGE OR CANCEL ORDER

We strive to ship your order as soon as possible after it has been placed. Provided that your order has not been processed, we will be happy to attempt to change or cancel your order for you.

Unfortunately, if your order has processed, we will not be able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms).

To request a cancellation or change to your order, please call a Fender Gear Advisor at (61) 2 8198 1300 and select option 2 or email us at [email protected]

Thank you for your consideration.
 

Delivery


Delivery time estimate 1-6 Business Days, Regional Areas may be longer.
Unfortunately we do not deliver to PO BOX's at this time.


NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Fender is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.

All shipping costs are shown at check-out. Unless stated otherwise, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such.

All items in the shopping cart will shop for the quoted price. All items will require a signature on delivery.



BACK ORDERS
In an effort to better serve you, we are currently only taking orders for items that are in stock and ready to ship to your door.

If the item you are interested in is in stock, you will be able to place it in your shopping cart and continue to check out.

If the item is out of stock, you will not be able to add it to your cart and a “Notify Me When This Arrives” button will appear on the product page. Click the “Notify Me When This Arrives” button to sign-up and receive a back-in-stock email notification when the product is available again. Fender Mod Shop instruments will be shipped upon completion.

How to Order

 

Ordering online from Fender.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order has shipped.

 
International Orders

While we truly appreciate your interest we are only able to accept orders and ship to customers in Australia at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.

 
Pricing, Payments & Taxes

All prices are in Australian Dollars (AUD) and are subject to change without notice. We currently accept VISA and MASTERCARD credit cards for online purchases. When you order through our secure online shopping cart, we do not charge your credit card until the date we ship your merchandise to you.

All orders are subject to verification and acceptance before shipping. GST is already included in the sales price.

Please note that we currently deliver orders within Australia only.

 
Security

Fender has implemented Transport Layer Security (TLS) technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed. A browser in secure mode will display a URL address beginning "https://" rather than the standard "https://". The "s" stands for "secure."

 
Your Privacy

Use of the Fender website is governed by our Privacy Policy. If you should have any questions regarding our use of your personal information, please refer to the Policy or use the contact information within the Policy to contact us.

 
Contact Us

For further assistance, contact the Fender Gear Advisors team at (61) 2 8198 1300 and select option 2 or email us at [email protected]

Contact Us

 

For further assistance, contact the Fender Support team at (61) 2 8198 1300 or email us at [email protected].