FENDER MUSICAL INSTRUMENTS CORPORATION
STORE POLICY
We Are Here to Help!
We're committed to providing our customers with a world-class online shopping experience. You can find information regarding store policies and services below. To contact us directly, feel free to call toll-free or email us and we’ll be glad to help.
(800) 856-9801 
[email protected]Satisfaction Guaranteed
If you’re not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it with another product within 30 days of receipt (excluding harmonicas and In Ear Monitors). Depending on product availability, items may be exchanged for another item of equal value (excluding Fender Mod Shop instruments).
Returns & Exchanges
WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO RETURN IT?
A damaged or defective product may be returned or exchanged for the same or a like product. Fender will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the reasonable discretion of Fender and require a Return Authorization (RA) number to receive a shipping label.
Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).
WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?
If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product (excluding harmonicas and In Ear Monitors).
Fender will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Fender will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.
All returned items for change of mind must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.
Mod Shop Policy
Due to the personalized nature of Mod Shop, we cannot cancel or make any changes to any Mod Shop orders once they have been placed. All sales are final. If you receive a defective product, please contact us at [email protected] with details of the product and the defect. All defective products are subject to the Fender 2-year Electric Guitar and Bass Warranty.
Returns Procedure
HOW DO I MAKE A RETURN UNDER FENDER'S POLICIES?
All returns under our store policies require prior authorization from Fender and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you. To make a return under our policy:
Fill out the RA request form. Be sure to have your order number available, and serial number if applicable. Once your return request is received and approved, you will be sent an RA number and Fed Ex return shipping label via email.
After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.
Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.
Fender will endeavor to process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.
Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.
CHANGE OR CANCEL ORDER
We strive to ship your order as soon as possible after it has been placed. Provided that your order has not been processed, we will be happy to attempt to change or cancel your order for you (excluding Mod Shop).
Unfortunately, if your order has processed, we will not be able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms).
Thank you for your consideration.
Shipping
NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Fender is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.
|
FedEx Standard GroundContiguous U.S. Only: 2–7 Business Days * For PO Box and APO/FPO delivery: see below
|
All ordersSelect Standard shipping in checkout to calculate shipping rate
|
Expedited
|
Fedex 2-Day |
|
| Location (US only) |
Contiguous U.S. |
Alaska & Hawaii |
| Estimated Time |
2 Business Days |
2-3 Business Days |
| All Gear (Merch, Accessories, Parts) |
$24.99 per order | $34.99 per order |
| All Guitars & Basses (Electric and Acoustic) |
$79.99 per instrument | $99.99 per instrument |
| Amps & Audio Equipment |
$129.99 per item | $179.99 per item |
Expedited
|
Fedex Next Day |
|
| Location (US only) |
Contiguous U.S. |
Alaska & Hawaii |
| Estimated Time |
Next Day | 1-2 Business Days |
| All Gear (Merch, Accessories, Parts) |
$39.99 per order | $54.99 per order |
| All Guitars & Basses (Electric and Acoustic) |
$109.99 per instrument | $119.99 per instrument |
| Amps & Audio Equipment |
$134.99 per item | $189.99 per item |
Expedited
|
Location (US Only) | Estimated Time |
All Gear (Merch, Accessories, Parts) |
All Guitars & Basses (Electric and Acoustic) |
Amps & Audio Equipment |
FedEx
|
Contiguous U.S. |
2 Business Days |
$24.99 per order | $79.99 per instrument | $129.99 per item |
| Alaska & Hawaii |
2-3 Business Days |
$34.99 per order | $99.99 per instrument | $179.99 per item | |
FedEx
|
Contiguous U.S. |
Next Business Day | $39.99 per order | $109.99 per instrument | $134.99 per item |
| Alaska & Hawaii | 1-2 Business Days |
$54.99 per order | $119.99 per instrument | $189.99 per item |
NOTE: Fedex 2-Day and Next Day orders must be received by 8:00AM Pacific Standard Time, Monday-Friday to accommodate expedited shipping.
* Shipments to PO boxes require 7 to 14 business days and are serviced via USPS. Please anticipate 40 to 60 days for deliveries to all Armed Forces shipping addresses.
For Fender Mod Shop purchases, expedited shipping will not impact the actual build time of the guitar. All items in the shopping cart will ship for the quoted price. Some smaller items under 1 lb. may ship USPS and will not be trackable.
How to Order
Ordering online from Fender.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order has shipped.
Please note that this does not apply to Fender Mod Shop orders. As Fender Mod Shop instruments are built to order, your credit card will be charged when your order is placed.
International Orders
While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.
Pricing, Payments & Taxes
All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. When you order through our secure online shopping cart, we do not charge your credit card until the date we ship your merchandise to you.
Please note that this does not apply to Fender Mod Shop orders. Payment for all Fender Mod Shop purchases will be processed when your order is placed.
All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address.
Please note that we currently deliver orders within the United States only.
Security
Fender has implemented Transport Layer Security (TLS) technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed. A browser in secure mode will display a URL address beginning "https://" rather than the standard "https://". The "s" stands for "secure."
Fender Tune® Exclusive Deals
Receive 25% off of select Fender products when you sign up for Fender Tune® Plus by creating a Fender Connect account through the Fender Tune® app during the term of this promotion. Offer only open to residents of the United States, United Kingdom, France, Germany and Japan. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. To redeem, enter code TUNE25 in the promo code box at checkout. User must be logged in to their Fender Tune® Plus app to redeem. Offer valid only on product available here. Eligible product is subject to change at any time in Fender’s sole discretion. Promotion has no cash value. Void where prohibited, taxed or otherwise restricted. This offer may be modified or discontinued at any time in Fender’s sole discretion. Other restrictions may apply. Offer valid while supplies last.
Fender.com Promotion Code Policy
Promotion codes are not valid on Sale Product (denoted via strikethrough pricing) and are one-time use only. To use a promotion code, enter the specific code at checkout where Add Promo Code is seen. Please note: promotion codes cannot be used in conjunction with any other standalone promotion or offer.
Fender.com Gift Cards
Fender.com gift cards are subject to the Fender.com Gift Card Terms & Conditions. Fender.com gift cards may only be redeemed towards the purchase of eligible products and services available for sale by Fender or one of its affiliates through Fender.com to customers in the United States of America. The purchaser or designated recipient of a Fender.com gift card is responsible for safeguarding the gift card and its balance. Fender.com gift cards are only sold by, and should only be purchased from, Fender. Fender.com gift cards may be cancelled or voided by Fender without notice, refund, or replacement if they are used in violation of the Terms & Conditions. If returned, purchases made with a Fender.com gift card will be refunded with a new gift card equal in value to the gift card balance expended on the purchase and emailed to the email address on file with Fender associated with the purchase being refunded. Fender.com gift cards expire ten years after the date of purchase unless prohibited by applicable law and cannot be redeemed for cash unless and only to the extent required by applicable law. Contact Fender Customer Service at (800) 856-9801 or [email protected] to check your balance, or if you have any questions or require assistance in using your gift card.
Contact Us
For further assistance, contact the Fender Gear Advisors team at (800) 856-9801 or email us at [email protected].