STORE POLICIES

We strive to ship your order as soon as possible after it has been placed. Provided that your order has not been processed, we will be happy to attempt to change or cancel your order for you (excluding Mod Shop). Unfortunately, if your order has processed, we will not be able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms). Thank you for your consideration.

A damaged or defective product may be returned or exchanged for the same product. Fender will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the reasonable discretion of Fender and require a Return Authorization (RA) number to receive a shipping label. Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).

If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund of the purchase price or exchange it for the same product (excluding harmonicas and In Ear Monitors). Fender will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Fender will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund. All returned items for change of mind must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.

All returns under our store policies require prior authorization from Fender and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you. To make a return under our policy, see below for proper course of action. If you’re not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it for the same product within 30 days of receipt (excluding harmonicas and In Ear Monitors). Depending on product availability, items may be exchanged for another item of equal value (excluding Fender Mod Shop instruments).

FedEx 2-Day and Next Day orders must be received by 8:00AM PST, Monday-Friday to accommodate expedited shipping.

Yes! Please anticipate 40 to 60 days for deliveries to all Armed Forces shipping addresses.

Due to the personalized nature of Mod Shop, we cannot cancel or make any changes to any Mod Shop orders once they have been placed. All sales are final. If you receive a defective product, please contact us at [email protected] with details of the product and the defect. All defective products are subject to the Fender 2-year Electric Guitar and Bass Warranty. Expedited shipping will not impact the actual build time of the guitar. All items in the shopping cart will ship for the quoted price. Some smaller items under 1 lb. may ship USPS and will not be trackable.

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. When you order through our secure online shopping cart, we do not charge your credit card until your order begins processing. Please note that this does not apply to Fender Mod Shop orders. Payment for all Fender Mod Shop purchases will be processed when your order is placed. All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address. Please note that we currently deliver orders within the United States only.

Fender has implemented Transport Layer Security (TLS) technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed. A browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure."