To our Fender Customers:
We are continuing to ship orders placed on Fender.com. Our distribution facilities will continue to stay open in full compliance with government guidelines as well as additional precautionary steps encouraging best practices for social distancing, safety and cleaning steps to help protect and support our staff. We are monitoring this day-to-day and will keep you updated if anything changes.
Please note: all carriers are at capacity and shipping/transit times may be longer than usual. Please allow 7 - 10 days for the FedEx website to update tracking data on ground shipments and at least 48 - 52 hours for expedited shipping.
We understand the uncertainty you may be experiencing at this time. As always, we’re committed to being responsive to your needs and our support staff are available to help you. If you have any questions, please contact our Consumer Relations team at firstname.lastname@example.org or call us at 844-202-0924, Monday through Friday, 8 AM to 11 PM EST.
We have been carefully monitoring the information coming from the Center for Disease Control (CDC) and other government authorities regarding the Coronavirus (COVID-19) situation and will adjust all decisions as needed relating to compliance and safety – on a daily basis.
Music has the power to connect us, and we hope you can make some noise at home during this unprecedented time.
Your friends at Fender