Fender Fishman® TriplePlay Stratocaster® HSS Guitar with USB Connectivity User Guide

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How can I connect my Fender Fishman® TriplePlay Stratocaster® HSS guitar to my Mac or PC?
Connecting your Fender Fishman® TriplePlay Stratocaster® HSS to your Mac:

To connect your Fender Fishman TriplePlay Strat to your Mac, connect the included USB A to Mini B connector to the guitar first, then the Mac. Once connected to your Mac, you can use your Fender Fishman TriplePlay Strat as an input device for GarageBand or most other DAW (digital recording workstation) software that supports Core Audio. If you are using your Fender Fishman TriplePlay Strat with GarageBand on your Mac, you will want to launch GarageBand and go to the Preferences in the GarageBand Menu heading. There, select Fender USB Audio Device as your Audio Output and Audio Input device. Optionally, you can use the built-In Audio output or other third party audio hardware as your output if desired. Once you have selected the Fender USB Audio Device as your audio device, you are ready to record. Most other DAW software for Mac will have a similar set up for Core Audio.


Troubleshooting steps for using your Fender Fishman® TriplePlay Strat with your Mac:

Problem - Fender Fishman TriplePlay Strat does not show up in the Audio Output/Input settings

Solution - Check that the USB cable is fully connected to both the Fender Fishman TriplePlay Strat and the Mac. Also, double check that Fender USB Audio Device is available in your System Preferences/Audio Preference Pane Output & Input tabs. You can also try relaunching GarageBand (or selected DAW) to see if the device becomes available.

Problem - Audio input signal cannot be heard

Solution - In GarageBand, click on the Monitor select button in the Track controls to turn input monitoring on and listen to your input signal. If your version of GarageBand has a Record button in the individual track controls, you will need to Control-Click or perform a two finger click on your track pad to select Monitor On and listen to your input signal. You should now be able to hear your Fender Fishman TriplePlay Strat's input signal.

Problem – You cannot hear sound from your Fender Fishman TriplePlay Strat   

Solution – Check to make sure that the connector on your headphones or powered speakers is inserted completely into the headphone connector on your Strat Guitar. Also, be sure to check that the headphone and volume knobs are turned up on your Strat Guitar. This headphone knob is the closest knob to the output jack on the guitar, and the volume knob is closest to the rear pickup.

If you are still unable to resolve the issues you are experiencing with your Strat Guitar, please contact us at ConsumerRelations@Fender.com or call (480) 596-7195.
 


Connecting your Fender Fishman TriplePlay Stratocaster HSS to your Windows PC:

To connect your Fender Fishman TriplePlay Strat to your PC, insert the included USB A to Mini B connector to the guitar first, then the PC. Once connected to your PC, you can use the USB Guitar as an input device for your favorite recording software such as Ableton Live or most other DAW (digital audio workstation) software that supports the ASIO driver platform. Whichever DAW (digital audio workstation) software you choose to use, you will need to download and install the Fender Universal ASIO driver to use with it. Please see the link below.

Fender ASIO Universal Driver: http://www.fender.com/support/articles/fender-universal-asio-driver

Once you have installed the Fender Universal ASIO Driver, launch your software and go to its audio setup menu and select Fender Universal ASIO as your driver. Then go to the ASIO Settings window. There, you will want to select the Fender Audio Device as your input and output device or for the input only, in which case you would need to use either the internal audio hardware or other third party audio hardware as your output device. Once you have completed this setup, you should be ready to record with your Strat guitar and your DAW software.


Troubleshooting steps for using your Fender Fishman TriplePlay Strat with your Windows PC:

Problem - Fender Fishman TriplePlay Strat (Fender USB Audio Device does) not show up in the Audio setup menu or the Sound Control Panel.

Solution - Check that the USB cable is fully connected to both the Fender® Fishman TriplePlay Strat and the PC. Also, double check that Fender USB Audio Device is available in your audio settings menu, and be sure that you have selected ASIO as your driver type and the Fender Universal ASIO driver as your specific driver. Then confirm that you have selected Fender Audio Device as your input and (if desired) output device.

Problem - Audio input signal cannot be heard

Solution - In your DAW software, make sure that you have your track record-enabled, and that the inputs and outputs are routed correctly. This will vary with different software products. Please refer to the user guide for your specific DAW software for details on routing audio inputs and outputs in your software.

Problem – You cannot hear sound from your Fender Fishman TriplePlay Strat   

Solution – Check to make sure that the connector on your headphones or powered speakers is inserted completely into the headphone connector on your Fender Fishman TriplePlay Strat. Also, be sure to check that the headphone and volume knobs are turned up on your Strat Guitar. The headphone knob is the closest knob to the output jack on the guitar, and the volume knob is closest to the rear pickup.

If you are still unable to resolve the issues you are experiencing with your Strat Guitar, please contact us via email: TSL@Fender.com or call (480) 596-7195.