Troubleshooting your Fender® Deluxe Strat® HSS Plus Top with iOS and USB Connectivity

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Troubleshooting your Fender® Deluxe Strat® HSS Plus Top with iOS and USB Connectivity
Fender® Deluxe Strat® HSS Plus Top Troubleshooting Guide

Note: Minimum system requirements for your Fender Deluxe Strat HSS Plus Top are as follows:

Mac: OS 10.6 or later with a Core Audio complient recording software application
Windows: Windows 7 or later with a ASIO complient recording software application

iOS: iOS 6 or later:
iPad (1st Generation) or later
iPhone 4 or later
iPod Touch (4th Generation) or later



Connecting your Fender® Deluxe Strat® HSS Plus Top to your Apple iOS Device:

To connect your Fender® Deluxe Strat® HSS Plus Top to your iPhone, iPad or iPod Touch, insert the included USB to iOS device connector cable to the guitar first. Then connect the 30 pin dock connector to your iOS device. Once connected, wait approximately 10 seconds to allow the iOS device to sync with yourFender® Deluxe Strat® HSS Plus Top . Launch GarageBand and select Guitar Amp in the Instruments section. Next, click on the Input Settings icon and turn Monitor to 'On'. Select the amplifier that you want, then press the record button on the transport bar at the top of the user interface to begin recording.

Note: For users of IK Multimedia's AmpliTube products for iOS, please click the link below for important information regarding audio setup for AmpliTube in iOS 7.
http://www.ikmultimedia.com/forum/viewtopic.php?f=10&t=6848


Troubleshooting steps for using your Fender® Deluxe Strat® HSS Plus Top with your Apple iOS Device:

Problem – Fender® Deluxe Strat® HSS Plus Top is not available in GarageBand

Solution - Check that the USB to iOS device connector cable is fully connected to both the Deluxe Strat® HSS Plus Top and the iOS device. Try closing GarageBand. Also, try disconnecting the dock connector from the iOS device then waiting 10 seconds. Then reconnect the dock connector. Then launch GarageBand again.

Problem - GarageBand hangs and will not function

Solution - Close GarageBand and relaunch the application. If the problem persists, try “hard closing” GarageBand by pressing the Home button twice on your iOS device and press/hold the Garage Band icon that appears in the Dock position. A red icon (-) will appear in the upper left corner. Click that to hard close the application. Relaunch GarageBand and see if the issue is corrected.

Problem – You cannot hear sound from your Deluxe Strat® HSS Plus Top

Solution – Check to make sure that the connector on your headphones or powered speakers is inserted completely into the headphone connector on your Deluxe Strat® HSS Plus Top. Also, be sure to check that the headphone and volume knobs are turned up on your Deluxe Strat® HSS Plus Top. The headphone knob is the closest knob to the output jack on the guitar, and the volume knob is closest to the rear pickup.

If you are still unable to resolve the issues you are experiencing with your Deluxe Strat® HSS Plus Top, please contact us at ConsumerRelations@Fender.com or call (480) 596-7195.


Connecting your Deluxe Strat® HSS Plus Top to your Mac:

To connect your Deluxe Strat® HSS Plus Top to your Mac, connect the included USB A to Mini B connector to the guitar first, then the Mac. Once connected to your Mac, you can use your Deluxe Strat® HSS Plus Top as an input device for GarageBand or most other DAW (digital recording workstation) software that supports Core Audio. If you are using your Deluxe Strat® HSS Plus Top with GarageBand on your Mac, you will want to launch GarageBand and go to the Preferences in the GarageBand Menu heading. There, select Fender Audio Device as your Audio Output and Audio Input device. Optionally, you can use the built-In Audio output or other third party audio hardware as your output if desired. Once you have selected the Fender Audio Device as your audio device, you are ready to record. Most other DAW software for Mac will have a similar set up for Core Audio.


Troubleshooting steps for using your Deluxe Strat® HSS Plus Top with your Mac:

Problem - Deluxe Strat® HSS Plus Top does not show up in the Audio Output/Input settings

Solution - Check that the USB cable is fully connected to both the Deluxe Strat® HSS Plus Top and the Mac. Also, double check that Fender Audio Device is available in your System PreferencesAudio Preference PaneOutput & Input tabs. You can also try relaunching GarageBand (or selected DAW) to see if the device becomes available.

Problem - Audio input signal cannot be heard

Solution - In GarageBand, click on the Monitor select button in the Track controls to turn input monitoring on and listen to your input signal. If your version of GarageBand has a Record button in the individual track controls, you will need to Control-Click or perform a two finger click on your track pad to select Monitor On and listen to your input signal. You should now be able to hear your Deluxe Strat® HSS Plus Top's input signal.

Problem – You cannot hear sound from your Deluxe Strat® HSS Plus Top  

Solution – Check to make sure that the connector on your headphones or powered speakers is inserted completely into the headphone connector on yourDeluxe Strat® HSS Plus Top . Also, be sure to check that the headphone and volume knobs are turned up on your Deluxe Strat® HSS Plus Top. This headphone knob is the closest knob to the output jack on the guitar, and the volume knob is closest to the rear pickup.

If you are still unable to resolve the issues you are experiencing with your Deluxe Strat® HSS Plus Top, please contact us at ConsumerRelations@Fender.com or call (480) 596-7195.
 


Connecting your Deluxe Strat® HSS Plus Top to your Windows PC:

To connect your Deluxe Strat® HSS Plus Top to your PC, insert the included USB A to Mini B connector to the guitar first, then the PC. Once connected to your PC, you can use the Deluxe Strat® HSS Plus Top as an input device for your favorite recording software such as Ableton Live or most other DAW (digital audio workstation) software that supports the ASIO driver platform. Whichever DAW (digital audio workstation) software you choose to use, you will need to download and install the Fender Universal ASIO driver to use with it. Please see the link below.

Fender ASIO Universal Driver: http://www.fender.com/support/articles/fender-universal-asio-driver

Once you have installed the Fender Universal ASIO Driver, launch your software and go to its audio setup menu and select Fender Universal ASIO as your driver. Then go to the ASIO Settings window. There, you will want to select the Fender Audio Device as your input and output device or for the input only, in which case you would need to use either the internal audio hardware or other third party audio hardware as your output device. Once you have completed this setup, you should be ready to record with your guitar and your DAW software.


Troubleshooting steps for using your Deluxe Strat® HSS Plus Top with your Windows PC:

Problem - Deluxe Strat® HSS Plus Top (Fender Audio Device does) not show up in the Audio setup menu or the Sound Control Panel.

Solution - Check that the USB cable is fully connected to both the Deluxe Strat® HSS Plus Top and the PC. Also, double check that Fender Audio Device is available in your audio settings menu, and be sure that you have selected ASIO as your driver type and the Fender Universal ASIO driver as your specific driver. Then confirm that you have selected Fender Audio Device as your input and (if desired) output device.

Problem - Audio input signal cannot be heard

Solution - In your DAW software, make sure that you have your track record-enabled, and that the inputs and outputs are routed correctly. This will vary with different software products. Please refer to the user guide for your specific DAW software for details on routing audio inputs and outputs in your software.

Problem – You cannot hear sound from your Deluxe Strat® HSS Plus Top  

Solution – Check to make sure that the connector on your headphones or powered speakers is inserted completely into the headphone connector on yourDeluxe Strat® HSS Plus Top . Also, be sure to check that the headphone and volume knobs are turned up on your Deluxe Strat® HSS Plus Top. The headphone knob is the closest knob to the output jack on the guitar, and the volume knob is closest to the rear pickup.

If you are still unable to resolve the issues you are experiencing with your Deluxe Strat® HSS Plus Top, please contact us at ConsumerRelations@Fender.com

or call (480) 596-7195.