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Our “Custom CareSM Headliner” award recognizes employees who excel in delivering the best support possible. To become a Headliner, an employee must have a proven track record of delivering world-class customer service.


Brian Hall, Cary Irwin, Kyle McMillin
Brian Hall, Cary Irwin, Kyle McMillin

The Custom Care Service Team

"I tell ya man, I have a permanent grin on my face. It is stunning; it is a freakin' work of art! ...(you) really did go above and beyond what was necessary and I really, really appreciate it. So much so, that it's already got me thinking of the next Stratocaster® I'd like to build!"
~ Eric Clarke, Pompano Beach, Fl.

Whether it is in the evaluation process, their attention to the details of the physical repair operations, or ensuring that our Custom Shop guitar & bass owners are updated with service status reports, Cary Irwin, Brian Hall, & Kyle McMillin always keep our customers' satisfaction first and foremost in their minds, and in their actions.

Customer First, Action, Resolve, Exceeding Expectations - That's what Custom Care is all about!

We are happy and proud to recognize Cary Irwin, Brian Hall, & Kyle McMillin, the members of our Custom CareSM Service Team, as our new Headliners. We thank them for their dedication, their hard work, and their commitment to making our Custom Shop customers more than just "satisfied".

 
 

Nominating a Headliner

If you’ve received customer service you consider exceptional and would like to recognize a Fender employee, dealer, or service center, we encourage you to submit your consideration or testimonial to headliner@fender.com