Fender Custom Shop "Custom Care" Club

http://www.fender.com/customshop/customcare/index.php

It's free... it's exclusive... it gets you some sw33t safety perks!

here are some of these perks:
"Click here to register your Custom Shop instrument today, and you'll receive these key benefits of the Custom Care program:

Warranty extension
Priority Service
Worldwide Repair/Service Options
Complimentary Shipping

Attention to Customer Details
21-Point Inspection
Non-warranty repair work
Complete Documentation


Warranty Extension


Upon registration, original purchasers will be given an extension of their warranty that provides worldwide limited lifetime coverage on the electronic and hardware components of their Custom Shop instruments.

This extension will be subject to the same limitations and exclusions specified in the standard current FMIC limited lifetime stringed instrument warranty.

In support of, and as proof of our unwavering commitment to Custom Shop customers, we'll provide this extension to all registered original purchasers worldwide, regardless of original retail purchase date.

Please note that only original Custom Shop instrument owners are eligible to receive the warranty extension.

Priority Service

A toll-free phone line *1.800.856.9801) and e-mail address (consumerrelations@fender.com) have been established so that Custom Shop customers can easily contact Fender Custom Care. Custom Care staff will respond to inquiries on a priority basis during standard business hours (8:00 a.m. to 5:00 p.m. Mountain Standard Time, Monday through Friday).

Worldwide Repair/Service Options

After evaluation at a local Custom Care certified service center, consumers will have the option to request the location where they prefer to have warranty repair/service performed.

Local service through certified Fender Custom Care service centers for minor issues and/or product evaluation.
In-house repair by Fender Custom Shop, Fender Nashville Service Operations or international Fender operations.


Complimentary Shipping
Fender will pay round-trip freight charges for Custom Shop products requiring warranty repair. Detailed shipping instructions (including instrument and parts packaging instructions) will be provided on receipt of the initial service request.

Attention to Customer Details

Every effort will be made by the Fender Custom Shop Service Department to preserve the special qualities that make each customer's guitar unique. We will document and confirm all personalized setup specifications, and no work will be performed without the consumer's informed consent.

21-Point Inspection


On receiving your instrument for Custom Care warranty service, Fender Custom Shop and/or Custom Care certified service center personnel will perform a 21-point inspection. The following will be performed free of charge:

Confirm receipt of instrument
Confirm stated concerns
Confirm all personalized setup specifications
Provide initial diagnostic evaluation of stated problem
Provide repair time estimate
Provide non-warranty repair quote (when applicable)
Install new set of strings
Check and set intonation
Check string height at nut
Check and set action (string height at 17th fret)

Check and adjust neck relief (truss rod)
Check and adjust tremolo (on models so equipped)
Check and adjust pickup height
Check and clean electronic components
Check and confirm playability
Clean and condition (non-finished) fingerboard
Check and ensure fret condition
Check and tighten tuning machines
Check and secure any loose parts
Inspect finish and cosmetic condition
Provide summary of final resolution to the problem


Non-warranty repair work


During the inspection, if our experts recommend repairs or improvements that fall outside of normal warranty coverage and are not part of the customer's original request for service, Fender will do the following:

Contact the customer with our findings and provide a quote outlining the details of recommended non-warranty service and pricing on non-warranty repair work.
Provide a time estimate.
Seek customer approval to perform the non-warranty work ourselves, or ask if the customer does not want Fender Custom Shop or Custom Care certified service centers to conduct the work.
Request an approval signature and method of payment for any non-warranty work. On completion of non-warranty work, the customer will be billed accordingly.
Exclusions: At this time, we do not accept customer requests for non-repair elective product modifications. However, we will offer assistance in providing information on local authorized service centers where the customer may choose to have elective modification work done.


Complete Documentation


A service report will accompany all products serviced in-house on completion of each service request. The report will include customer contact information, service request details, instrument evaluation summary, the 21-point inspection checklist status, an itemization of all work performed, and the signature of the service technician."

-Fender.com


all those with custom shop gear sign up! it isn't like you wouldn't lose anything from signing up. I like the personalized member card. finally, something from the fender custom shop with my name on it!
_________________
My Fenders:

FCS Clapton model- Black, Fender The Black One Replica, 1989 '62RI Strat- Lake Placid Blue, 1997 '52 Reissue Tele- Copper, Ltd. Ed. John Mayer Strat- Cypress Mica, FCS '64 Relic Ltd- C. Tangerine, '58 Tele Relic -SB

[chanman246]

http://www.fender.com/customshop/customcare/index.php

It's free... it's exclusive... it gets you some sw33t safety perks!

here are some of these perks:
"Click here to register your Custom Shop instrument today, and you'll receive these key benefits of the Custom Care program:

Warranty extension
Priority Service
Worldwide Repair/Service Options
Complimentary Shipping

Attention to Customer Details
21-Point Inspection
Non-warranty repair work
Complete Documentation


Warranty Extension


Upon registration, original purchasers will be given an extension of their warranty that provides worldwide limited lifetime coverage on the electronic and hardware components of their Custom Shop instruments.

This extension will be subject to the same limitations and exclusions specified in the standard current FMIC limited lifetime stringed instrument warranty.

In support of, and as proof of our unwavering commitment to Custom Shop customers, we'll provide this extension to all registered original purchasers worldwide, regardless of original retail purchase date.

Please note that only original Custom Shop instrument owners are eligible to receive the warranty extension.

Priority Service

A toll-free phone line *1.800.856.9801) and e-mail address (consumerrelations@fender.com) have been established so that Custom Shop customers can easily contact Fender Custom Care. Custom Care staff will respond to inquiries on a priority basis during standard business hours (8:00 a.m. to 5:00 p.m. Mountain Standard Time, Monday through Friday).

Worldwide Repair/Service Options

After evaluation at a local Custom Care certified service center, consumers will have the option to request the location where they prefer to have warranty repair/service performed.

Local service through certified Fender Custom Care service centers for minor issues and/or product evaluation.
In-house repair by Fender Custom Shop, Fender Nashville Service Operations or international Fender operations.


Complimentary Shipping
Fender will pay round-trip freight charges for Custom Shop products requiring warranty repair. Detailed shipping instructions (including instrument and parts packaging instructions) will be provided on receipt of the initial service request.

Attention to Customer Details

Every effort will be made by the Fender Custom Shop Service Department to preserve the special qualities that make each customer's guitar unique. We will document and confirm all personalized setup specifications, and no work will be performed without the consumer's informed consent.

21-Point Inspection


On receiving your instrument for Custom Care warranty service, Fender Custom Shop and/or Custom Care certified service center personnel will perform a 21-point inspection. The following will be performed free of charge:

Confirm receipt of instrument
Confirm stated concerns
Confirm all personalized setup specifications
Provide initial diagnostic evaluation of stated problem
Provide repair time estimate
Provide non-warranty repair quote (when applicable)
Install new set of strings
Check and set intonation
Check string height at nut
Check and set action (string height at 17th fret)

Check and adjust neck relief (truss rod)
Check and adjust tremolo (on models so equipped)
Check and adjust pickup height
Check and clean electronic components
Check and confirm playability
Clean and condition (non-finished) fingerboard
Check and ensure fret condition
Check and tighten tuning machines
Check and secure any loose parts
Inspect finish and cosmetic condition
Provide summary of final resolution to the problem


Non-warranty repair work


During the inspection, if our experts recommend repairs or improvements that fall outside of normal warranty coverage and are not part of the customer's original request for service, Fender will do the following:

Contact the customer with our findings and provide a quote outlining the details of recommended non-warranty service and pricing on non-warranty repair work.
Provide a time estimate.
Seek customer approval to perform the non-warranty work ourselves, or ask if the customer does not want Fender Custom Shop or Custom Care certified service centers to conduct the work.
Request an approval signature and method of payment for any non-warranty work. On completion of non-warranty work, the customer will be billed accordingly.
Exclusions: At this time, we do not accept customer requests for non-repair elective product modifications. However, we will offer assistance in providing information on local authorized service centers where the customer may choose to have elective modification work done.


Complete Documentation


A service report will accompany all products serviced in-house on completion of each service request. The report will include customer contact information, service request details, instrument evaluation summary, the 21-point inspection checklist status, an itemization of all work performed, and the signature of the service technician."

-Fender.com


all those with custom shop gear sign up! it isn't like you wouldn't lose anything from signing up. I like the personalized member card. finally, something from the fender custom shop with my name on it!
_________________
My Fenders:

FCS Clapton model- Black, Fender The Black One Replica, 1989 '62RI Strat- Lake Placid Blue, 1997 '52 Reissue Tele- Copper, Ltd. Ed. John Mayer Strat- Cypress Mica, FCS '64 Relic Ltd- C. Tangerine, '58 Tele Relic -SB

This is cool and about time CS buyers got something like this. I have a question. Why did you bring this to our attention instead of an official announcement from FMIC?
_________________
In the end the love you take is equal to the love you make.

Proud Member of the 2 or 3 Club

Lite'nin aka Hop

[fhopkins]

This is cool and about time CS buyers got something like this. I have a question. Why did you bring this to our attention instead of an official announcement from FMIC?
_________________
In the end the love you take is equal to the love you make.

Proud Member of the 2 or 3 Club

Lite'nin aka Hop

thought it was pretty big, and they have it posted in the main site, so I gave them a break and did it.
_________________
My Fenders:

FCS Clapton model- Black, Fender The Black One Replica, 1989 '62RI Strat- Lake Placid Blue, 1997 '52 Reissue Tele- Copper, Ltd. Ed. John Mayer Strat- Cypress Mica, FCS '64 Relic Ltd- C. Tangerine, '58 Tele Relic -SB

[chanman246]

thought it was pretty big, and they have it posted in the main site, so I gave them a break and did it.
_________________
My Fenders:

FCS Clapton model- Black, Fender The Black One Replica, 1989 '62RI Strat- Lake Placid Blue, 1997 '52 Reissue Tele- Copper, Ltd. Ed. John Mayer Strat- Cypress Mica, FCS '64 Relic Ltd- C. Tangerine, '58 Tele Relic -SB

Thanks for alerting us!
_________________
In the end the love you take is equal to the love you make.

Proud Member of the 2 or 3 Club

Lite'nin aka Hop

[fhopkins]

Thanks for alerting us!
_________________
In the end the love you take is equal to the love you make.

Proud Member of the 2 or 3 Club

Lite'nin aka Hop

Wonderful for you Americans I am sure.

When I try to get this service and fill in the form, I write South Africa for my country and trhen I have to fill in the "State"that I am in or I cant continue.

Unfortunately there isnt a state called frustrated.

LOL

[caleb]

Wonderful for you Americans I am sure.

When I try to get this service and fill in the form, I write South Africa for my country and trhen I have to fill in the "State"that I am in or I cant continue.

Unfortunately there isnt a state called frustrated.

LOL

[quote="fhopkins"]This is cool and about time CS buyers got something like this.

I just registered my Gilmour. Just hope the link is secure..what with all the personal information they requested
_________________
"Are ya hav'in a good time?!

[zzdoc]

[quote="fhopkins"]This is cool and about time CS buyers got something like this.

I just registered my Gilmour. Just hope the link is secure..what with all the personal information they requested
_________________
"Are ya hav'in a good time?!

[nikininja]

[quote="nikininja"][quote="caleb"] Now i'm seriously considering a masterbuilt 57hotrod.

Now that's interesting!! I tried to get Elred to compare that neck with the Clapton but he claimed lack of familiarity with the Hotrod. Have TK do the guitar.

At this rate, you'll have a great collection, but not much time over this way, mate.
_________________
"Are ya hav'in a good time?!

[zzdoc]

[quote="nikininja"][quote="caleb"] Now i'm seriously considering a masterbuilt 57hotrod.

Now that's interesting!! I tried to get Elred to compare that neck with the Clapton but he claimed lack of familiarity with the Hotrod. Have TK do the guitar.

At this rate, you'll have a great collection, but not much time over this way, mate.
_________________
"Are ya hav'in a good time?!

Chanman246, I just want to thank you for linking me up with the Custom Care program! I would not have known about it if not for your post last night. Just finished joining up!
_________________
In the end the love you take is equal to the love you make.

Proud Member of the 2 or 3 Club

Lite'nin aka Hop

[fhopkins]

Chanman246, I just want to thank you for linking me up with the Custom Care program! I would not have known about it if not for your post last night. Just finished joining up!
_________________
In the end the love you take is equal to the love you make.

Proud Member of the 2 or 3 Club

Lite'nin aka Hop

[zzdoc]

[quote="zzdoc"]

[fhopkins]

[quote="zzdoc"]

Yeah, but Brad is on vacation in Las Vegas. Don't know who is minding the store....
_________________
Ignorance IS bliss - and I am the happiest person here!

[Troublecall]

Yeah, but Brad is on vacation in Las Vegas. Don't know who is minding the store....
_________________
Ignorance IS bliss - and I am the happiest person here!

[nikininja]

[chanman246]

I E-mailed Fender to tell them of the problem with the form.
'
Of course no reply yet.

I tried to register my four custom shops so I will be really pissed off if it doesnt apply world wide.

Hope it isnt like all the "special offers" and competitons Fender run thqat only are valid if yu live int he States.

If this is the case I might smash my Gilmour into little pieces and send it back to them as a protest.

Waiting patiently

[caleb]

I E-mailed Fender to tell them of the problem with the form.
'
Of course no reply yet.

I tried to register my four custom shops so I will be really pissed off if it doesnt apply world wide.

Hope it isnt like all the "special offers" and competitons Fender run thqat only are valid if yu live int he States.

If this is the case I might smash my Gilmour into little pieces and send it back to them as a protest.

Waiting patiently